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Jack Finlayson - Finalist in Kenworth Technician of the Year 2013

Reliance Technology - Monday, April 08, 2013
Jack Finlayson with his Technician of the Year award.

Congratulations to Jack Finlayson of Inland Truck Centres Dubbo, finalist in the PACCAR Australia Technician of the Year 2013 (Kenworth division)!

Throughout 2012, a series of four tests were sent out across the Dealer Network requiring technicians to answer a variety of questions relating to the DAF and Kenworth product. Based on these results, the top six finalists were selected to take on the Service Challenge competition at PACCAR Trucks Melbourne workshop in Derrimut, Victoria.

The competition was comprised of two parts – theory and practical. The Theory Challenge was based on a classroom examination of the competitors’ technical knowledge. Competitors were given access to DealerNet and required to solve a series of technical problems.

A close-up of Jack's Technician of the Year award.

The Practical Challenge pitted three technicians against each other in two separate categories, Kenworth and DAF. Three identical Kenworth K200’s and three identical DAF CF85’s were configured with simulated ‘faults’ added by PACCAR Australia’s Customer Service Department. The challenge was to find all faults, apply appropriate methods to fix them, write up comprehensive job cards and leave the vehicles in the same condition as if they were being handed back to a customer – all in the quickest timeframe possible.

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