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Kenworth Technician of the Year 2012

Congratulations to Myles Hunter for reaching Second Place in the 2012 Kenworth Service Technician of the Year competition for Australia, New Zealand and Papua New Guinea.

The Technician of the Year competition is an important part of the commitment PACCAR Australia and its dealer network have to supporting customers across the country. It is designed to stretch a technician’s knowledge of not only the product, but also the internet support systems and diagnostic tools that are available to them. PACCAR Australia sees these support systems and their full utilisation as playing an important role in minimising customers’ downtime. The Technician of the Year competition encourages technicians to continually improve their skills and learning, no matter what stage of career they are at.

Throughout 2011, a series of four tests were sent out across the dealer network requiring technicians to answer a variety of questions relating to the DAF and Kenworth product. Based on these results, the top six finalists were selected to take on the Service Challenge competition at PACCAR Trucks Melbourne workshop in Derrimut, Victoria.

The Service Challenge comprised two parts – theory and practical. The theory component was based on a two hour classroom examination of the competitors’ technical knowledge. Competitors were given access to DealerNet and required to solve a series of technical problems.

The four hour practical challenge pitted three technicians against each other in two separate categories, Kenworth and DAF. Three identical Kenworth T909’s and three identical DAF CF85’s were configured with simulated ‘faults’ added by the Customer Service Department. The challenge was to find all the faults, apply appropriate methods to fix them, write up legible and comprehensive job cards and leave the vehicles in the same condition as if they were being handed back to a customer – all in the quickest timeframe possible.

Competition was fierce and all were determined to bring their very best efforts to the challenge presented. The calibre of these top six competitors was extremely high; levels of enthusiasm, technical knowledge and practical skills were very encouraging to see.

Congratulations to all participants and well done to all involved!